Refunds and cancellation fee (registration fee not included)
100% refund for cancellations more than 60 days in advance of program start date.
50% refund (program price) for cancellations less than 60 days before the program start date.
No refund (program price) for cancellations 15 days or less, before program start date.
Written notification of cancellation must be submitted in order to provide refunds. All refunds are made to the original fee payer.
If Excelorators cancels a program after a student’s enrollment, Excelorators will refund all money already paid.
Refund Due Dates
For students cancelling before arrival, refunds will be made within 45 calendar days of the first scheduled day of class or the documented date of cancellation, whichever is earlier. For students cancelling after arrival, the refund due will be paid within 45 calendar days from notification of the cancellation. Any refunds due will be paid to the person or organization who originally paid the fees.
Changes To Enrollment
Excelorators reserves the right to charge an administration fee each time the course, accommodation or center is changed or postponed after Excelorators has confirmed the initial enrolment. This also includes requests for changes whilst the student is at school. (Not applicable in the USA).
Excelorators reserves the right to change timetable structure. Special focus classes, free language workshops and language activities may vary between centers and are subject to change due to availability. Private lessons will be scheduled subject to teacher/ classroom availability. Excelorators reserves the right to use classrooms in alternative premises of a similar standard.
Students arriving after hours may be asked to book alternative accommodation in a hotel on their first night due to late/early arrival at accommodation. Some accommodation options may charge late arrival surcharges, this information is available on request
Where possible special dietary requirements will be accommodated. Availability and any applicable fees will be confirmed upon request. Excelorators may use carefully selected partners to house students with suitable Homestay providers. Students must arrive at Homestay accommodation before 22:00. Students arriving after 22:00 may be asked to book alternative accommodation in a hotel on their first night due to late/early arrival at Homestay. Applies to Homestay in all destinations except Malta.
Please note Excelorators does not provide supervision for students who book an adult course.
Excelorators reserves the right to expel students for unacceptable or unlawful behavior or lack of attendance. No refund will be given and any unpaid fees becomes immediately payable (excluding US). Repatriation is at student’s own expense. Excelorators requires that students maintain an attendance level of a minimum of 80%.
Photography And Filming
Students agree that photographs, videos, artwork or other works, as well as recorded or written testimonials, may be used, stored or transferred internationally by Excelorators, or by a third party agent, for promotional purposes including printed and online marketing materials and on any social media network without further consent or notification. If students do not wish to participate, Excelorators will respect their wishes but it is the student’s responsibility to absent themselves from the photograph/video.
Students must report any mental or physical illness, allergy, disability or condition that may interfere with their ability to successfully complete their program, that may impact the well-being of any other student or staff member, that may require monitoring, treatment or emergency intervention during the student’s period of enrolment, or that may require special accommodation. Excelorators reserves the right to terminate a student’s enrolment if the students’ participation represents a risk to their, other students or staff members’ health and safety, or if, notwithstanding reasonable accommodations, in the opinion of Excelorators, the student’s physical or mental condition makes the student unable to successfully complete their program. Refunds are at the discretion of Excelorators.
Damage To Property
Students must pay the full cost of any damage they cause to property. Damage deposits may apply to certain accommodation options. These are payable upon arrival, or the first day of school.
Students must have adequate health, accident and travel insurance while attending any programs. Excelorators schools in the US and Canada require students to show a proof of health insurance upon arrival. Where proof is not available, students must immediately purchase at least one week’s insurance from Excelorators. Excelorators reserves the right to claim this cost from uninsured students, and during this week students must purchase insurance for their entire stay. Uninsured students may not attend class until proof of insurance is available, and will not be refunded for lost class time.
Students attending an Excelorators On-Campus program may be required to purchase university insurance. Please refer to your Excelorators contact for details.
Excelorators and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. Excelorators will not be liable in the event that any service contracted to be supplied by Excelorators becomes impossible to supply for any reason or any cause outside the control of Excelorators.
Excelorators will not be responsible for any failure to comply with any of its obligations (and therefore shall not be required to provide any compensation) if the failure is occasioned by any cause beyond Excelorators’ reasonable control. Nor shall Excelorators be responsible for any costs incurred by or on behalf of the student as a result of any such cause. Such causes shall include but shall not be limited to act of government, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions and infectious diseases.
Students attending an on campus school are advised that campus facilities may not be available during campus holidays.
On Campus schools may require students to provide a Health Declaration and Immunization form in advance of arrival.
Excelorators Terms and Conditions are applicable to all students and agents representing students.
Prices are valid from 1 January 2018. Prices are subject to change without notice and will be confirmed upon invoicing.
Terms And Conditions
The current Excelorators Terms and Conditions supersede any previous Terms & Conditions that were applicable at the time of student’s booking
Students travelling as unaccompanied minors to the US require an Excelorators representative to provide an additional service upon arrival and departure. The surcharge for this service is notes in the pricelist. Please advise the school at the time of booking if the student is travelling as an unaccompanied minor.
Accommodation on full board includes: breakfast, lunch and evening meals. Accommodation on half board includes: breakfast and evening meals. Any additional meals, snacks or drinks must be purchased by the student.
Where minimum age is stated 13 years – students should be born in 2004
Excelorators will not be responsible for any failure to comply with any of its obligations (and, therefore, shall not be required to provide any compensation) if the failure is occasioned by any cause beyond Excelorators’ reasonable control; nor shall Excelorators be responsible for any costs incurred by or on behalf of the student as a result of any such cause. Such causes shall include but shall not be limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster and unusually adverse weather conditions.
Without prejudice to the foregoing, Excelorators will do its utmost to provide the necessary care of students affected by causes beyond its control; however extra accommodation, transfers, repatriation and any other expenses resulting from such causes are to be borne by the student. In any such case, students might have to be accommodated in emergency accommodation which may not be of the same standard or located in the same geographical area as the accommodation that would otherwise be provided by Excelorators in terms of its obligations. If, notwithstanding that it has no obligation to do so, Excelorators covers any costs for which the student is responsible, Excelorators shall be refunded such costs in full.
All programs with the exception of Summer Camp Programs: Whitelist Excelorators staff members are accessible through emergency telephones 24 hours a day, these programed do not include 24-hour supervision.
Summer Camp Programs: Students are provided with 24-hour supervision.
Excelorators reserves the right to expel students for unacceptable behavior including, but not limited to, possession or consumption of illegal drugs and alcohol, smoking in restricted areas, malicious damage to school property or place of accommodation, threatening other students’ safety, breaking local law and not respecting curfew times. No refund will be given. Repatriation is at student’s’ own expense.
Damage To Property
Students must pay the full cost of any damage they cause to property. Damage deposit may apply in certain residences, to be paid upon arrival.
Students must have adequate health, accident and travel insurance while attending any of our programs.
Excelorators Malta: On a request basis, Excelorators will consider midweek arrivals and departures based on a 7-night week. Students arriving and departing on a weekday will not make up missed lessons or activities.
All students under 18 years old, must provide a signed parental consent form, in order to participate in the given activity program and to be able to receive medical assistance if needed.
Excelorators must be provided with any specific medical information which applies to the student. Any student arriving with a serious medical condition not previously reported, or which requires regular staff supervision, may be sent home without any refund of fees. Any costs incurred through repatriation will be borne by the student.
Excelorators will not be held liable for loss, damage or injury to persons or property.
Photography & Filming
Excelorators may take promotional photographs and video footage of students. If students do not wish to participate, Excelorators will respect their wishes but it is students’ responsibility to absent themselves.
Arrival and departure details including: arrival and departure time, flight numbers, airline and point of origin MUST be advised 7 days prior to arrival in order for Excelorators to provide airport transfers.
Excelorators reserves the right to make changes to the leisure program due to weather conditions or any other reasons beyond our control.
Students must respect curfew times where applicable.
In exceptional circumstances, Excelorators reserves the right to use classrooms or accommodation in alternative premises of a similar standard.
Excelorators reserves the right to introduce a double-banking schedule, alternating between morning and afternoon sessions. Excelorators reserves the right to amend lesson timetables; however, the total number of lessons per week or program would not be affected.
In residential accommodation the third/fourth bed may be a folding bed/sofa bed/pull-out bed which is normal practice in residences worldwide. In certain accommodation bunk beds may be used.
Plus Programmes & Extra Options
Students booking Plus Programs and Extra Options may not be able to attend all scheduled activities. If numbers aren’t reached extra options might have to be cancelled and refunded accordingly.
Excelorators does not provide a pocket money service for students. Parents should ensure their children have sufficient pocket money for the duration of their stay. Should students require pocket money during their stay, parents are asked to transfer funds through an international transfer service.
Whilst Excelorators endeavors to accommodate special requests such as room sharing, this cannot be guaranteed.
Terms And Conditions
The current Excelorators Terms and Conditions supersede any previous Terms & Conditions that were applicable at the time of student’s booking.